These terms of service are valid from 2nd December 2024.
The terms of service are subject to the e-pay terms and conditions as well as the data protection.
Zone – The Sports Services of Universities of Applied Sciences comply with the privacy policy of student unions.
1. Customer Groups
Zone – The sports services of the universities of applied sciences (hereinafter Zone) are shared by Haaga-Helia and Metropolia. The right to use the sports services can be redeemed by students and staff of these universities of applied sciences. In addition, students of Diakonia University of Applied Sciences (Diak) who are permanently studying in the Helsinki Metropolitan Area have the right to redeem the right to use the sports services.
The sports facilities are located in connection with the campuses of the universities of applied sciences, and they can be used according to opening hours by making a reservation.
When requested, users of the sports services must be able to prove their right to use the services as follows:
Students of Haaga-Helia, Metropolia and Diak:
– a valid student card OR
– a valid certificate of attendance issued by the university of applied sciences + ID card
Staff of Haaga-Helia and Metropolia:
– a staff card OR
– the latest payslip and ID card.
2. Customer account and OnTheMove mobile application
The use of sports services requires the creation of a customer account in the customer management system. The information mentioned in the data protection is collected from customers so that they can be granted the right to reserve and use Zone’s services, and they can be notified of changes or cancellations of the booked service, if necessary. Personal data is used to manage and develop the customer relationship.
All users of university sports services must use Enkora’s free OnTheMove mobile application (available for download from the Google Play store and the App Store). In addition, the application must be granted access to the location data of the phone/tablet. The customer is responsible for the functionality of the device and internet connection, as well as sharing location data with the application on the device on which the application is used.
3. Reserving and checking in for shifts
All services must be reserved through the Enkora reservation system from your customer account or using the OnTheMove mobile application (available on Google Play Store and App Store). Shifts and group exercise classes can be reserved 14 days in advance. The reservation must be made no later than the start of the shift/class.
It is possible to register for a place in the queue for the gym and group exercise classes if the actual places are full. The place in the queue is not automatically updated to a confirmed reservation. Customers in the queue will receive a notification by email if a place becomes available for the shift/class. After the notification, the customer in the queue can reserve their place from the reservation calendar.
For reserved shifts/classes, you must check in on site before the start of the reservation using the OnTheMove mobile application. The OnTheMove mobile app has a distance limiter, meaning that you can only check in near the location where the reservation has been made. For self-service shifts, checking in can be done while the shift is still in progress.
4. Cancellation of a shift, notice and sanction system
If a reserved shift/class cannot be used, it must be canceled no later than 2 hours before its start.
If a reserved shift is not checked in, this will result in a notice to the customer in the reservation system. The third notice received, i.e. a reservation that has not been marked, will result in a 7-day reservation and usage ban for the customer account in the reservation system. Zone will not correct forgotten markings afterwards.
If checking in for a shift or class is not possible for a reason related to the application, the note will be removed upon written request. The customer must be able to prove the reason related to the application, for example by taking a screenshot of the system not working.
Note marks will be reset automatically at the end of the autumn and spring semesters.
5. Service-specific reservation terms
Gym shifts. A user can have a maximum of 8 gym reservations at the same time.
Group exercise classes. A user can have a maximum of 8 group exercise class reservations at the same time. Users cannot join a group exercise class late.
Sports hall shifts. A user can have a maximum of 2 sports hall shift reservations at the same time. A sports hall shift is reserved by one person, who can bring other Zone sports pass holders with them to the shift. All people on a shift must have a valid sports pass.
Badminton shifts. A user can have a maximum of 2 badminton shifts reserved at the same time. The person reserving the badminton court can bring one person who is not part of the user groups as a playing partner. The person reserving the court is responsible for any damage caused by their playing partner playing on the same shift.
No external service provider (e.g. a paid coach) may be brought to the reserved shifts. In cases of doubt, please contact info@zonesports.fi.
6. Sports, gym and single-use passes
Membership of the student unions of Haaga-Helia and Metropolia automatically includes a sports pass. The student must request activation of the sports pass separately from either the student union or Zone. Diak students can purchase a sports pass as an additional service to their student union membership, but in this case, the student union must also be requested to activate the pass separately. Sports, gym or single visit passes can also be purchased without student union membership from the online store. Haaga-Helia and Metropolia staff purchase the pass from the online store. Passes purchased from the online store are activated upon purchase.
Unused services purchased from the online store have a 14-day right of cancellation (KSL 6:14) in accordance with the Consumer Protection Act (“Kuluttajansuojalaki”, KSL). Cancellation must be notified to customer service by email to info@zonesports.fi within 14 days of purchase.
A valid sports pass allows unlimited use of Zone’s group exercise classes, gym shifts, ball shifts, sports hall and badminton reservations and Yogobe’s video training service. A valid gym pass allows use of all Zone’s gyms. A single pass allows use of Zone’s group exercise classes, ball shifts, gym shifts and badminton reservations for the duration of one reservation on one day.
Passes are valid when one of the following sports seasons has been downloaded into it:
- Spring season, Autumn season, Academic year, Calendar year
- Single pass (one visit, valid within 30 days of purchase)
Exact dates can be seen in the OnTheMove application and in the Enkora reservation system via a browser.
The sports pass / gym pass / single pass, OnTheMove application and the reservation system username and password are personal and may not be given to others. Sports passes / gym passes / single passes cannot be canceled and no refunds will be issued. Illnesses or similar situations will be processed on a case-by-case basis upon presentation of a certificate. A refund must be requested immediately after the reason has become apparent, but no later than during the same semester. A processing fee of 5 euros will be charged for refunds. Refunds will not be issued if the service was paid for with a sports benefit or other benefit granted by the employer.
7. Courses and sports trials
Separately paid sports courses and sports trials are booked and paid for in the student union’s online store Kide.App. Unused courses cannot be replaced with another course. You can also participate in the course even if you are unable to participate in all sessions.
Course registration is binding. It is only possible to get a refund for paid sports courses with a doctor’s certificate. A refund must be requested immediately after the reason has become apparent, but no later than during the same semester. A processing fee of 5 euros will be deducted from the refund.
If the course has to be interrupted for reasons beyond Zone’s control, the priority will be to arrange the canceled sessions at another time. If this is not possible, participants will be refunded for the sessions that were not organized.
A course may be canceled, for example, due to an insufficient number of participants. If the course is canceled completely, the course fee will be refunded to participants in full.
8. Insurance and liabilities
Liabilities, Zone
Zone does not assume liability for personal injury and material damage to visitors or their personal property in the sports facilities, unless the damage has occurred due to the negligence of the service provider.
Sports services are not responsible for items left by users in the sports facilities.
Sports services are bound by all obligations mentioned in these terms of service.
Zone is released from its contractual obligation and its liability for damages if compliance with the contractual term is prevented by unreasonable difficulty or force majeure. Such cases include, for example, fire, earthquake, flood, explosion, natural disaster, or an order of an authority or other obstacle independent of the parties that was not known and could not have been reasonably anticipated in advance.
Zone provides information about unusual opening hours and other exceptions to the normal schedule on our website. The number and supply of services may vary during the seasons according to demand.
Sports services cannot always guarantee a place for services where the number of participants is limited.
Zone will notify those who have made a reservation of the cancellation of services by email.
The service provider reserves the right to change the terms of use, content, operation of the service, limit the number of participants in classes and cancel classes due to low numbers of participants or other reasons without any obligation to compensate.
Zone operators may carry out random inspections of Zone services and facilities where sports services are organized. Zone operators have the right to issue remarks and impose bans on use in cases of abuse.
Responsibilities & liabilities, customer
When using Zone’s services, the customer undertakes to comply with the terms of service in force at any time. The terms are available on the website at https://zonesports.fi/en/. Changes to the terms of service will be announced on the website.
Sports services do not include insurance. The customer must arrange for the necessary accident insurance.
When participating in the services, the customer must have a valid sports, gym or single-use pass. Passes are personal, and the right to use the services included in them may not be transferred to another person. In cases of misuse, the pass will be invalidated, the customer’s information will be recorded and the customer will be banned from purchasing and using the services for a fixed or permanent period. The acquired pass will not be refunded in cases of misuse. After the ban ends, the customer will regain the right to use the services by paying for the services in accordance with the price list.
When using sports services, customer must act considerately towards other users, follow the instructions, rules, etiquette and act with safety aspects in mind, and return the equipment used to its place for the next user. If the customer violates the guidelines regarding the sports facilities in a way that endangers or may endanger the health or safety of other users or the customer, or if the customer acts in a way that damages or may damage the training equipment, Zone Sports Services has the right to invalidate the customer’s sports pass and impose a temporary or permanent ban on the customer from purchasing and using the services, if the customer does not take sufficient measures to correct their actions without undue delay after being prompted.
If the customer violates the training equipment and/or the sports facilities of the sports facilities, the customer is obliged to compensate for the violation financially. However, the sports services do not charge compensation for the replacement of training equipment that has been accidentally broken and is already worn out.
The customer is obliged to report any broken goods or damage to the facilities.
The use of performance-enhancing substances, alcohol or narcotics or being under the influence of them in the sports facilities is strictly prohibited.
For safety and comfort, only essential items, such as a towel, water bottle, valuables and equipment needed for training, may be brought into the sports facilities. Large training bags, outerwear and shoes must be stored in the locker room. On some campuses, customers must bring their own lock for the locker room locker.
Customers are required to use a training towel and clean indoor shoes or socks when training unless there is a reason for the sport to participate barefoot. After use, they must clean up their own sweat stains etc.
Customers must be able to prove their identity upon request.
Propping open doors and allowing unauthorized persons into school premises is prohibited.
Zone – Sports Services of Universities of Applied Sciences reserves the right to change these terms of service.