On this page we have collected questions and answers that people seem to wonder often. If you can’t find the information you are looking for from this page, please contact us through email info(at)zonesports.fi . We hope this page is helpful to you!
- What is included in the Zone Sport Services?
- Where are the services being offered?
- When are the services being offered?
- Who is allowed to use the services?
- What if I don’t have suitable garments and/or equipment for the services?
- What is the cost for using the services?
- Can I test the services before buying a sports/gym pass?
- How to start using the services? (students)
- How to start using the services? (staff)
- Where are the Zone service campuses?
- How to reserve classes and other services?
- Can I use the services of a different campus where I study?
- What if the app says my membership is not active?
- How to check-in via the OnTheMove app?
- What do I do if the app won’t let me check in?
- What if I forgot to check in for a reserved service?
- How to give feedback to Zone?
- Are the facilities available to rent as an outsider?
1. What is included in the Zone Sport Services?
Weekly sport possibilities that can be used with the Zone Sport Pass. Zone Sport Pass includes:
- approximately 20 hours of weekly instructed classes
- gym shifts
- badminton shifts
- sport hall shifts for ball sports or other private use
- Yogobe online training service
The current services and service hours can be seen in our reservation calendar.
In addition Zone offers a variety of courses and sport trials to students with a discount price. The reservations and payments are done in the student unions’ webshop Kide.app.
2. Where are the services being offered?
Zone’s services are offered mainly on the campuses of universities of applied sciences in the capital region and online. The service offering varies depending on the campus. Services are available on five campuses:
- Metropolia Myllypuro
- Metropolia Myyrmäki
- Haaga-Helia Pasila
- Haaga-Helia Malmi
You can find more detailed information about the location of sports facilities, directions and service offerings on the website’s sport facilities page.
3. When are the services being offered?
Zone’s sports season is divided into fall and spring sports seasons according to the semesters of UAS:
- autumn season: September-December
- spring season: January-May
In addition, the services are also available to a limited extent during the summer months.
You can always see the campus-specific service offer and the available shifts in the reservation calendar or OnTheMove application.
4. Who is allowed to use the services?
The use of sport services is limited to students and staff of Metropolia, Haaga-Helia, students of Diak studying in the metropolitan area.
Students of other universities of applied sciences or universities in Finland are not entitled to use Zone’s services.
5. What if I don’t have suitable garments and/or equipment for the services?
You can wear any flexible and comfortable clothes. For water classes you need to wear a swimsuit. For most sports, it is recommended to wear light-soled indoor sports shoes. The campuses have exercise equipment for various activities for lend.
6. What is the cost for using the services?
You can use the weekly services on the campuses during the academic year with a Zone Sports Pass.
The most affordable option for Haaga-Helia and Metropolia students is to buy a membership of their own student union, which includes the Zone Sports Pass as a member benefit.
Students of Diak can buy a Zone Sports Pass as an additional service to the membership of the student union.
Sports and Gym Passes are sold to students of these universities even without student union membership in addition to the staff of Haaga-Helia and Metropolia.
Please check the prices where we have compiled the current prices of sports passes by user groups.
You can see the prices of extra-fee short courses and sport trials in the online store of the student unions (Kide.App).
7. Can I test the services before buying a sports/gym pass?
You can test the services at the beginning of the semester during the trial week or at other times with a single visit pass. At the beginning of the semesters, we will inform you about the trial week on our website. You can buy a single visit pass in our online store at any time. It must be used within 30 days of purchase. Please note that with a single visit pass you cannot reserve sports hall shifts, i.e. the entire sport hall for your own use.
8. How to start using the services? (students)
With student union membership:
1. Buy the membership of your student union with a sports pass or buy the sports pass separately
2. Create an account at zonesports.fi —> ”Login/Reservation Calendar” right top corner of the website
3. Download OnTheMove mobile app from application store and sign in using your Zone account you just created
4. Contact your student union and ask them to activate your sport season
You can find instructions for obtaining student union membership and the delivery of a Zone Sport Pass on the websites of student unions (METKA, Helga, O’Diako).
Without student union membership:
Buy a Sport Pass at the service point of any student union or Zone’s online store.
Activating a new season to an existing Sport Pass (only METKA, Helga):
After renewing your student union membership, you can activate a new sports season in your Zone Sport Pass by contacting us via email at info(at)zonesports.fi. If you have a membership of O’Diako, contact the student union office of your own campus.
9. How to start using the services? (staff)
As a staff member, you can use Zone’s services as follows:
- If you are a new user, first create a Zone account for yourself by clicking the yellow “Login/Reservation Calendar” button in the top menu of our website.
- Buy a Zone Sport Pass from the Zone’s online store
- Download OnTheMove mobile application.
You may also pay with “epassi” or Smartum. In the SmartumPay application, the right place to use the Smartum benefit is: Metropolia Ammattikorkeak opiskelijak. The place of use can be easily found, for example, by searching for “metropolia”.
10. Where are the Zone service campuses?
Zone Sport Services do not have their own on-call service point. You can always contact the Zone team via email at info(at)zonesports.fi.
The student unions of universities of applied sciences are responsible for the sale of Sports Passes, which can be reached at the following service points:
- Helga, Helga Point: Ratapihantie 13, Helsinki
- METKA, M-piste:
- Arabia (Hämeentie 135 D, Helsinki)
- Myyrmäki (Leiritie 1, Vantaa)
- Myllypuro (Myllypurontie 1, Helsinki)
- Karamalmi (Karaportti 2, Espoo)
- O’Diako, office: Kyläsaarenkuja 2, Helsinki
11. How to reserve classes and other services?
Places for classes and other sport shifts are reserved through Zone’s reservation calendar or via OnTheMove application.
You must check-in to the class or shift via OnTheMove application before entering the class/shift.
Places for extra-fee short courses and sport trials are reserved in the online store of the student unions (Kide.App).
12. Can I use the services of a different campus where I study?
You can move around any Zone location, regardless of where you study. All locations are available. Check out the guidelines how to find sports facilities.
13. What if the app says my membership is not active?
You may have created a Zone account multiple times with different email addresses and have logged in with the address that has not been activated. Please inform Zone at info@zonesports.fi which address(es) can be deleted and which one you want to use. Log in to the OnTheMove app with the account that has been activated and which one you want to use. Please note that if you have already logged in to the OnTheMove app with a different account, you will need to clear the app cache before you can continue using it.
14. How to check-in via the OnTheMove app?
1. Check-in on the same day before the start of your shift/class. You can also check-in during the shift.
2. Open the OnTheMove app and the “My products & Reservations” tab. In this tab you will find all the shifts/classes you have booked.
3. Check-in to the booked shift by clicking on the “Check-in available” button under the booking. The button appears shortly before the start of the class/shift.
4. Confirm your check-in by clicking on the “Validate” button.
5. Check that the “Check-in available” status has been changed to “In”. If the phone’s network connection is lost, try check-in, for example, at school lobby.
Please note that the app needs permission to access your phone’s location data and that checking in is only possible in the proximity of the sports facilities.
15. What do I do if the app won’t let me check in?
If the application reports that it is not in use: “Sorry, application is not available at the moment”. Restart the app or even the phone and try again.
If the application does not let you check in, check/do the following:
- check that the app is allowed to share the phone’s location data
- check that the phone finds your location by, for example, opening the map application and searching for your current location
- check that the phone’s internet connection has not been interrupted
- wait a moment, try to see if the problem recurs
- clear app cache and data/storage
- restart the phone
If you still can’t check in, take a screenshot of the situation and describe the situation and the steps you took by email: info@zonesports.fi.
16. What if I forgot to check in for a reserved service?
If you didn’t remember to check in yourself for the reserved shift before the start of the service, try to check in yourself during your self service shift. Check in can be done via OnTheMove application while in the sports facilities (the mobile application has a distance limiter).
If you completely forget to check in, you will be reminded of the subject. First two are reminders. The third notice received, which means that three reservations haven’t been checked-in, causes a 7-day reservation block for the user account in the reservation system in accordance with our Terms of Service The reservation block is automatically reset after 7 days. Accidentally forgotten, reservations made at the wrong location, etc. will not be refunded.
17. How can I give feedback to Zone?
Feedback as well as ideas and wishes are always important to us for the development of sports services. You can send feedback to us by e-mail at info(at)zonesports.fi.
18. Are the facilities available to rent as an outsider?
You can ask about the rental of sports facilities directly from the school whose space you are interested in renting.